MSD Partners

MSD Partners became Demets&Heuskin
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Maturity & Audit

It is effortless to determine a list of topics that could be improved in your organization. Nevertheless, it is more complex to tell where to start and to define what is today’s priority, what are the possible Quick-Wins and how does it all integrate in a fundamental improvement plan.

The numbers of areas where you can consider analysis are huge: your business needs, your people, your processes, your management tools, your culture, your meetings, your performance, … Independent expert advice and a pragmatic approach based on several experiences can considerably reduce the assessment time, provide quality input and reduce the risk levels. As a result, you will feel more comfortable when the sequence of actions is based on real-life successful precedents.

And last but not least, an independent audit based on established practices (e.g. ISO/IEC20000) provides a visible commercial added value and objective management input.

Mature IT

‘Mature-IT’ is a holistic and scalable model taking into account all the domains of a service organization. Its normative assessment approach (ISO/IEC15504) combined with proven and worldwide recognized best practices (EFQM, BSC, COBIT, ISO20000, ITIL, CMMI, PRINCE2, PMBOK, ISPL, e-SCM, ISO17799) guarantee both speed and quality of assessment.

The Mature IT model has a modular structure so that the assessment is focused on your organizational challenges. Byusingthe specific practice content that best fits your needs and constraints, this flexible approach guarantees steadiness of assessment while best class organizational recommendations are being delivered.

Practical and Comprehensive

Reports and recommendations of Mature-IT assessments are designed to be practical and comprehensive, based on two layers, which are fully documented:

1.     Process Capability: based on your objectives and value drivers, the selected processes are assessed against the following topics: intention, roles and responsibilities, activities as prescribed by the best practices, control systems, documentation, tools and existing interfaces. The result provides clear detection of critical action points.

2.     Organizational Maturity: Based on the logical sequence of both process interdependencies and business value, weaknesses in organizational maturity are easily identified and documented.

The Findings, Conclusions and Recommendations are presented and discussed with the stakeholders of your organization. Together, we draw up a pragmatic Action Plan taking into account the specific needs and culture of your organization.

Audits

Whether it is the compliance of your own organization towards external norms (ISO/IEC20000, SOA, Information Security …) or internal norms (Security Policy, reporting, availability …) or the compliancy of your providers towards contractual agreements, fact-based validation is a must. MSD Partners not only performs the strict audit reports, but uses its years-long experience in organizational maturity to analyze immediately causes and propose remedies towards risks.

References

Pharmaceutical Sector

MSD Partners audited shortcomings in Supplier’s Service Delivery Organization, which were commonly known by both parties. Due to the expert reporting and the recommendations for improvement, both parties established a professional relationship of mutual upgrading.

Banking Sector

 The audit performed by MSD Partners not only indicated organizational shortcomings and risks, but also created awareness about the opportunity to improve steadily by practical Quick-Wins.